FAQ — What to Know Before You Book

If it’s your first time booking aircon work, this FAQ shows exactly how we operate — clear process, no guesswork, and the right care based on what your system actually needs.

🔍 Diagnostic Checks

1. Do I need a service or a repair?

2. Why is there a $30 diagnostic fee?

3. Can I skip the check and just clean it?

4. My aircon was just serviced, but still not cold. Why?

5. Can you confirm low gas over WhatsApp?

6. Do you top up gas during every service?

7. Can you give a repair quote before checking?

8. Why don’t you offer free checks?

⚙️ Servicing vs. Repairs

9. What’s the difference between General Servicing, Chemical Steam, and Overhaul?

10. How often should I service my aircon?

11. My aircon smells — do I need a steam clean?

12. What if I book a General Service, but the unit needs more?

13. Will servicing fix leaks or noise issues?

14. Can you repair older systems or is replacement the only option?

✅ Trust & Pricing

15. Do you charge GST or have hidden fees?

16. Who carries out the work?

17. Do your services come with warranty?

18. Will I be pressured to upgrade or add extras?

19. Are you insured?

20. What makes Snowflake different from other aircon companies?

📅 Booking & Process

21. What’s the best way to get help fast?

22. Can I get same-day service?

23. What happens during the $30 check?

24. How long does servicing take?

25. What if I decide not to go ahead after the check?