Before You Book: What to Expect
- thesnowflakesg
- May 9
- 2 min read
Updated: May 26
We don’t run a cleaning crew. We run a clinic.
It’s common in the industry to quote blindly, top up gas without testing, or push cleaning before inspection.
That may be standard elsewhere, but we reject all of it.
Every Case Starts with a System Review
We don’t assume. We assess.
When you message us, we review the issue based on what you describe — and what we can observe.
A short photo or video helps us triage faster.
If the fault is clear, we’ll explain what’s needed — and why.
If not, we may recommend a $30 system check to confirm the cause on-site.
What the Check Covers
It’s a structured diagnostic:
Cooling performance and gas pressure
Coil, blower, and drainage condition
Airflow, intake, and signal behaviour
PCB logic, sensor response, and startup load
Outdoor unit: compressor, fan motor, capacitor, coil
Photos or documentation (if relevant)
💡The $30 check is only recommended when remote review isn’t enough. It’s waived if you proceed with repair.
What Happens After We Check
We confirm the actual fault — then prescribe the right care.
That might be servicing, repair, or both.
Type of Work | When It’s Prescribed |
Servicing | For dirt-related issues — weak airflow, blocked coils, or persistent smells |
Overhaul | When dismantling is needed to remove deep internal buildup |
Repair Work | When components are worn, leaking, shorted, or failing — e.g. PCB, blower, sensors, fan |
Outdoor Unit Work | When fan motors, capacitors, compressor performance, or coil condition require treatment |
You don’t need to decide upfront. We’ll check the system first — then advise what’s actually needed.
❌ We’ve seen how the rest of the market operates:
“Clean first, then reveal surprise faults”
Gas top-ups without pressure testing
Blind quotes ballooned on-site
Overhauls pushed before checking the unit
Subcontractors paid by job volume — not repair quality
No evidence. No tracking. No diagnosis.
It’s normalized and we want no part of it.
❄️ The Snowflake Standard
We don’t assume. We confirm.
That’s the discipline that sets us apart.
✔ We Always | ✖ We Never |
Check before quoting | Quote blind over WhatsApp |
Explain findings with evidence | Sell upgrades with pressure |
Send in-house 🇸🇬 / 🇲🇾 technical team | Sub out to unknown contractors |
Provide clear written quotes | Add surprise charges later |
Prescribe only what’s needed | Recommend work that isn’t |
If the system’s fine, we confirm it. If it’s not, we show you exactly why.
📲 Need Aircon Help Fast?
If your system’s acting up, message us on WhatsApp.
To help us assess quickly, include:
A short description of the issue
A video or photo (if possible)
Property type and number of affected units
🧊 Final Word
We’re not always the first company people call.
We’re the one they call when the issue still isn’t fixed — and it’s time to get it done right.